Scheduled maintenance for Measure, Social Media Management
THIS IS A SCHEDULED EVENT Jan 27, 08:00 - 10:00 UTCJan 22, 12:46 UTCScheduled - We will perform scheduled maintenance on January 27th, 2024, 9.00-11.00 CET.This is to continue necessary system...
View ArticleScheduled maintenance for Social Panels, Consumer Research
THIS IS A SCHEDULED EVENT Jan 27, 17:59 - 19:59 UTCJan 22, 18:08 UTCScheduled - We will perform scheduled maintenance on January 27th, 2024, from 6pm to 8pm GMT (1pm to 3pm EST).vDuring this time,...
View Article[Consumer Research] - Potential Delays for Reddit Content
Feb 1, 12:22 UTCResolved - This incident has been resolved.Jan 31, 21:05 UTCInvestigating - Our data partner has reported a delay in their data collection that is resulting in delays for Reddit...
View ArticleConsumer Research - Potential delays for data
Feb 8, 22:32 UTCMonitoring - Most streams are back to normal, although some metrics might still experience delays.Feb 8, 21:13 UTCIdentified - Data streams have improved and tend towards normalization;...
View ArticleScheduled maintenance for Influence
THIS IS A SCHEDULED EVENT Feb 24, 07:00 UTC - Feb 25, 07:00 UTCFeb 15, 15:44 UTCScheduled - We will perform scheduled maintenance between February 24th, 2024, 08:00 CET and February 25th, 2024, 08:00...
View ArticlePublish - Instagram posts failing to publish
Feb 16, 13:26 UTCResolved - This incident has been resolvedFeb 16, 06:44 UTCMonitoring - A fix has been implemented and are monitoring the situation. We apologise for any inconvenience caused and thank...
View ArticleProblems with Customer Support chat
Feb 22, 11:30 UTCMonitoring - Functionality to the Customer Support chat bubble for Social Media Management has now been restored.Feb 22, 09:35 UTCUpdate - We are continuing to work on a fix for this...
View ArticleConsumer Research - Some clients are experiencing lag with incoming data
Feb 26, 14:11 UTCResolved - This incident has been resolved.Feb 26, 12:35 UTCMonitoring - Real time mentions have caught up. Backfills might still take a while longer to complete.Feb 26, 10:09...
View ArticleConsumer Research - Some clients are experiencing lag with incoming data.
Feb 27, 10:34 UTCResolved - This incident has been resolved.Feb 27, 09:20 UTCInvestigating - We are currently investigating this issue.
View ArticleProblems with in-app Customer Support chat bubble
Feb 28, 23:38 UTCResolved - Our Support chat service provider has advised that their issues are now resolved, and our in-app chat now appears to be working as normal.We thank you for your patience and...
View ArticleEngage: Comments not indexed for Instagram posts
Feb 29, 16:38 UTCMonitoring - A partial fix has been implemented and top comments should now be indexing. We are continuing to work with the network regarding the behavior.Feb 29, 14:40 UTCIdentified -...
View ArticleConsumer Research - No comments indexed for Instagram posts
Feb 29, 16:02 UTCInvestigating - We are currently investigating this issue.
View ArticleMeta: Facebook and Instagram experiencing technical difficulties
Mar 5, 20:06 UTCResolved - The incident with Meta's applications has been resolved. For further information please see their status page at https://metastatus.com/. Thank you for your patience.Mar 5,...
View ArticleProcessing Instagram Carousel Posts
Mar 8, 15:56 UTCInvestigating - Our team is actively investigating an issue affecting the processing of Instagram carousel posts. It appears that there is some instability with the Meta API, which our...
View ArticleHub Application Error
Mar 15, 18:04 UTCResolved - This incident has been resolved.Mar 14, 16:15 UTCInvestigating - We are currently investigating the issue.
View ArticleScheduled maintenance for Brandwatch products
THIS IS A SCHEDULED EVENT Mar 23, 08:00 - 10:00 UTCMar 18, 09:25 UTCScheduled - We will perform scheduled maintenance on Saturday, March 23, 2024, 8.00-10.00 UTC(7PM - 9PM AEDT / 4AM - 6AM EDT / 9AM -...
View ArticleSettings: "This page is down" error when connecting Twitter/X channels
Mar 20, 00:47 UTCInvestigating - Twitter/X appears to currently be experiencing an outage in its API, and this is preventing users from connecting channels for this network via our platform.On...
View ArticleSocial Panel Outage
Mar 21, 23:43 UTCResolved - Issue has been resolved and Social Panel functionality has returned to normal. Thank you for your continued patience while we found a solution.Mar 21, 23:07 UTCIdentified -...
View ArticleUsers are experiencing errors when accessing Consumer Research
Mar 22, 09:36 UTCResolved - This incident has been resolved.Mar 21, 21:46 UTCMonitoring - Remaining issues have been fixed and all systems are now working. Our engineers continue to monitor the...
View ArticleScheduled maintenance for Brandwatch Consumer Research
THIS IS A SCHEDULED EVENT Mar 29, 06:00 - 08:00 UTCMar 22, 17:57 UTCScheduled - We're excited to let you know that we'll be conducting some behind-the-scenes upgrades to enhance your experience. On...
View ArticleScheduled Maintenance for Brandwatch Consumer Research
THIS IS A SCHEDULED EVENT Apr 3, 05:00 - 07:00 UTCMar 27, 15:01 UTCScheduled - We're getting ready to enhance your experience with some behind-the-scenes upgrades. On Wednesday, April 3rd, from 5:00am...
View ArticlePowerPoint and PDF Dashboard exports
Apr 1, 18:46 UTCResolved - This incident has been resolved.Apr 1, 18:12 UTCMonitoring - We have identified and implemented a fix, and are monitoring results.Apr 1, 18:02 UTCIdentified - PowerPoint and...
View ArticleYouTube Data Flow Interruption
Apr 2, 12:06 UTCInvestigating - We’d like to inform you that we’ve identified an interruption in the flow of YouTube data. This situation has arisen due to some rate limiting issues on the...
View ArticleVolume Over Time Component Excel/CSV Exports and Data Group Errors
Apr 2, 22:18 UTCResolved - This incident has been resolved.Apr 2, 19:29 UTCInvestigating - Users are receiving an error when selecting a Group as a data source in a Volume Over Time component....
View Article[Consumer Research] - Users may experience issues logging in and using BCR
Apr 3, 12:31 UTCResolved - This incident has been resolved.Apr 3, 11:51 UTCUpdate - We are continuing to investigate this issue.Apr 3, 11:30 UTCInvestigating - We are currently investigating this issue.
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